Cen Hong

本研究通过参与式观察法，分析探讨了现代人对陌生来电的反应及建立信任的过程。研究发现，80.8%的被联系人初次即接听电话，三日连续呼叫的接通率在96.2%，而信任的建立与来电者身份的确认和信息共享密切相关。研究强调了个人信息保护与有效沟通的平衡，对通信行业和反诈骗教育具有实际指导意义。

陌生来电；参与式观察；社会交换理论；信任建立理论

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